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Below are some questions which have been previously asked by customers.

 

  1. How long does it take to craft or decorate one tumbler? And how many steps to completion?
    Generally 48 hours. There are usually 4 to 6 steps per cup. It really depends on what a customer has requested.  back to top


  2. What are the different sizes and cup types available to customers?
    The main size used by the crafter of VLSMugs.com, is the 30 ounce vacuumed insulated stainless steel tumbler cup. To request a different size, use the contact page.  back to top


  3. How can I put an order through on your website?
    If there is a pre-set design you want, already displayed, just click on the image and it will take you to the ordering page. For a specific cup request not listed, click on the image icon for specific order request.   back to top


  4. How are orders processed safely through this website?
    The platform has a built-in processing system and each order is saved to the platform until fulfilled.   back to top


  5. Is my payment information secure and safe with this website?
    Yes, VLSMugs.com does not see your payment information at all. All payments are submitted through the PayPal payment platform processing system. They handle all the payment information submitted for orders. To further protect you, the customer, VLSMugs.com does not receive payment until your order as has been received by you.  back to top


  6. Can I get my money back if I decide I do not want my tumbler?
    No, all sales are final. However, if you receive your tumbler and it has a broken top, that can be replaced and VLS Mugs will be more than happy to do so. Also, if your order is wrong for some reason, exchange can be done, to correct the issue. However, if there is nothing wrong with your tumbler, and you just decide you do not want it........that is not a valid reason to give a refund.  back to top


  7. If I have questions, how can I correspond with someone?
    There is contact information listed at the bottom of the screen, as well as the Contact Us page. Or better yet, VLSMugs.com has a Facebook page and group. Feel free to contact us there as well.  back to top


  8. How can I find out the total cost of my order before completing the order?
    To find out what total order cost will be, just click on item and then click on buy now button. Once you have entered into that area....you will then be directed to check out as a guest or create a customer account. Once this section is filled out....the next page will be shipping options. You will have two choices (priority mail $8.55 or flat rate $8.45). You must choose one and then check the PayPal payment option box. From there, you will click on continue. On the next page after, this is where your total cost with shipping and handling, plus tax amount will appear. If you decide to complete the process, you will click the submit button and follow the remaining instructions. If not, click on the cart icon at top right hand corner. You will see a little red X, click on the X and your order will delete.   back to top


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    Email: info@vlsmugs.com
    Customer Support: (731) 903-0980 
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